BUYER REMORSE: DEFINITION

If an item is returned for any reason other than a verified defect originating at the manufacturer, the return is considered "buyer remorse". Items returned for the reasons below will be considered buyer remorse:

1. Purchased in error.
2. Misunderstanding of facts that were part of the item description.
3. Rejection by pets (ie my cat/dog won't use it).
4. You found a lower price elsewhere. Price match requests must be made prior to purchase.
5. If you think it is defective, but you refuse troubleshooting and/or inspection. Defects are determined at our sole discretion, and we may require inspection by a manufacturer's technician prior to judging a defect.
6. Shipping damage. If you do not allow the carrier claim process to proceed, the return will be considered buyer remorse in all circumstances. No exceptions.
7. Manufacturer defect where the manufacturer offers a free no-cost replacement policy. We stand behind the products we sell, and will replace many at no cost to you. If you reject this service and decide to return the item for any reason, it will be considered buyer remorse. No exceptions.

When items are returned for buyer remorse, the original S&H is non-refundable. No exceptions.

If the item was purchased under a Free Shipping promotion, a restocking fee will be applied equal to the amount of the original shipment cost from the carrier.

DEFECTIVE ITEM POLICY

Defective items shall be determined at the sole discretion of debnroo, inc.

In order for an item to be determined defective, it may require contact with a 3rd party technician who will troubleshoot the product by telephone or email. In other cases, it may require the item be shipped to a technician for inspection. You will be reimbursed for the cost of shipping should an inspection be required, however, the original cost to ship back may either be prepaid or reimbursed on a brand-by-brand basis. We offer a Product Guide so that you know what to expect regarding return shipping reimbursement policies. We cannot make exceptions due to our agreements with the manufacturers we work with.

If an item is verified as defective, a replacement will be sent as our resolution. If you choose to reject a replacement, your return will be considered buyer remorse, and our policy regarding reimbursement of original S&H and any return shipping costs will apply. No exceptions.

If you choose to refuse verification of your defect, your return is considered buyer remorse, and our policy regarding reimbursement of original S&H and any return shipping costs will apply. No exceptions.

Defective items discovered more than 30 days after the date of purchase may be eligible for the Manufacturer's Warranty Service. We do not provide Warranty Service in any circumstances. If Warranty Service is necessary, it must be obtained directly from the Manufacturer. No exceptions.

Items not covered by a Manufacturer's Warranty that are not reported defective prior to 30 days from the date of purchase are not eligible for return. No exceptions.

For products that we verify to be defective, we will reimburse you for the return shipping expenses, should they be required. This reimbursement will only be for shipments sent via Ground services. Should you choose to return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. No exceptions.

debnroo, inc. in it's sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

RECEIVED INCORRECT ITEM

We are sorry if you have received the incorrect item from us. We do our best to ensure order accuracy, but from time to time errors can occur. In order to correct the error, we need you to send an email to us at debnroo@gmail.com. Please follow the steps below to expedite resolution:

1. Send an email with "RECEIVED WRONG ITEM" in the Subject Line
2. Describe item you did receive
3. Verify your Name, Address, and Order Number
4. Include your valid email and phone number, and when you can be reached

We will contact you as soon as possible about both your reshipment of the correct item, and how we will retrieve the incorrect item from you. We will send a call tag (driver comes with label), an prepaid label via email, or reimbursement depending on the policy at the originating warehouse. Please see We appreciate your patience and understanding during this process.

DISPUTE RESOLUTION PROCESS

If you have an issue with your order, we encourage you to contact us for resolution prior to filing a claim with your credit card company, eBay, Amazon, Buy.com, or any other marketplace or payment dispute resolution system. We promise to resolve your issue promptly and professionally.

Due to an recent increase in Buyer Fraud and Buyer Feedback Extortion, any buyer who chooses to file a claim with eBay, Amazon, Buy.com, Paypal, or their credit card or debit card bank and/or provider prior to contacting us shall be considered to be attempting to circumvent the terms and conditions of the transaction, and the return shall be considered buyer remorse, and our policy regarding reimbursement of original S&H and any return shipping costs will apply. No exceptions.

Should you choose to follow through with one of these claims, it may take significantly longer for the marketplace or payment system to process your claim than a normal return would have been otherwise. Once you have filed this claim, there is nothing we can do to expedite the process. You must wait for the claim arbiter to make their decision, and that may take up to 30 days in the most extreme cases.

FEEDBACK AND CLAIMS EXTORTION

If you, at any time, use marketplace feedback and/or a claims process in an attempt to get a discount or refund on an item without it's physical return, the case will be considered Feedback Extortion or Claims Extortion. We have a zero tolerance policy for the practice or behavior. We will report all such instances to the appropriate party (marketplace or payment system), and your return will be considered suspect.

Additional measures may be required to inspect your return to ensure that we are not being defrauded which may include verification that it was the original item sent to you was the item returned (known as Swap Fraud), or that it was not used with intent to return (Sale as Rental Fraud). You are welcome to return the original unused item only. Please see our Product Guide for information specific to each brand we carry.

Examples:

• Buyer emails or states: "I will give you negative feedback if you don't give me 10% off."
• Buyer emails or states: "If you do not give me a full refund right now, I will leave negative feedback" (you must return items prior to refund in all cases, and normal terms and conditions apply)
• Buyer emails or states: "I will file a claim with my credit card company unless your refund me right away. I do not have time to deal with sending it back to you, or getting an RMA."

BUYER ABUSE

In summary, we are here to handle any issues with your order. There is no issue we cannot resolve. If you choose to bypass our service because you do not agree with the original terms and conditions, and you attempt to use feedback or a claim to threaten or intimidate our staff into compliance, communications with you will cease, and we will work with the marketplace or payment system to resolve the issue. We will not tolerate abuse of our staff with profanity, abusive language, or any other attempts to threaten or intimidate.